Mystery Mail Sale

Frequently Asked Questions:

When will the Mystery Mail Sale begin?

The Mystery Mail Sale will begin at 10am ET on Tuesday, October 15th.

Where will the Mystery Mail Sale be located?

All items included in the sale will be available online only.

Can I shop the Mystery Mail Sale and the Pink Price Event at the same time?

No, orders placed during the Pink Price Event will need to be placed separately. Discount codes can't be applied to orders containing Happy Mystery Mail packs.

What will the Happy Mystery Mail packs be this year, and what are the prices? 

 

  • BOYS FALL 0/6M-12 - PACK OF 10 - $150
  • BOYS FALL 0/3M-8 - PACK OF 5 - $75
  • BOYS SPRING 6/12M-12 - PACK OF 10 - $150
  • BOYS SPRING 0/6M-12 - PACK OF 5 - $75
  • GIRLS FALL 0/6M-12- PACK OF 10 - $150
  • GIRLS FALL 0/6M-14- PACK OF 5 - $75
  • GIRLS SPRING 3/6M-12 - PACK OF 10 - $150
  • GIRLS SPRING 12/18M-14 - PACK OF 5 - $75
  • LADIES XS-XL- PACK OF 5 - $75
  • DOLLY- PACK OF 5 - $75

Which seasons will be included in the Mystery Mail Sale? 

Happy Mystery Mail packs may include samples and/or past season items.

Will there be a lot of inventory for each type of Happy Mystery Mail pack?

Inventory is limited.  

Will items in the sale be eligible for return?

All Happy Mystery Mail is final sale. No returns or exchanges. No exceptions.

Could mystery pack items have defects?

Items in packs could have minor defects including but not limited to: fabric flaws, missing buttons, small pen marks, fit, etc.

Will each mystery pack contain different items? 

Each Happy Mystery Mail pack will have 5 or 10 different items (depending on the pack you select). If you order multiple packs of the same category and season, you could receive duplicate items.

Am I able to edit my order once it has been placed?

We are unable to edit an order once it has been placed. Please review your buggy and shipping information prior to completing the order.

If I have a question, what is the best way to reach the customer relations team?

Response times from our customer service team could be longer. All emails will be answered in the order in which they are received.

Will orders have the traditional T.B.B.C. gift wrap?

Orders will not be shipping in traditional T.B.B.C. gift wrap.

How will I be notified if an item is out of stock?

If an item is out of stock, you will receive a refund notification via email.

Can I use Afterpay on my Mystery Mail Sale order?

No, Afterpay will not be available on these products.

Can I use a discount code on Happy Mystery Mail packs?

No, discount codes can't be applied to Happy Mystery Mail packs.

Can I redeem loyalty points on Happy Mystery Mail packs?

No, you can't redeem points on Happy Mystery Mail packs.

Will I earn loyalty points for my purchases made during the Mystery Mail Sale?

Yes! You will be able to earn points for your purchases made during the Mystery Mail Sale.

Can I expedite my Mystery Mail Sale order?

We're sorry, expedited shipping will not be offered during the Mystery Mail Sale. Standard shipping will be free on orders $75+!